Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by 1–2 days.

2. Shipping Rates & Delivery Times

HomeMiro currently offers free shipping on all orders unless stated otherwise. Delivery times depend on your location:

• Lithuania: 2–4 business days

• European Union:

  6–7 business days

  • International: 10–14 business days

  Delivery delays can occasionally occur due to courier or customs processing.

  3. Shipment Confirmation & Tracking

  Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if available). Tracking numbers become active within 24–48 hours.

  4. Incorrect Address Information

  Customers are responsible for providing a correct and complete shipping address. If an order is returned due to an incorrect address, the customer may be responsible for reshipping costs.

  5. Lost or Damaged Packages

  HomeMiro is not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will assist you with a replacement or refund when applicable.

  6. Customs, Duties & Taxes

  International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer.

  7. Delivery Issues

  If your package shows as “delivered” but you have not received it, please contact the courier directly. We can assist by providing tracking details, but we cannot issue refunds for orders marked as delivered.

  8. Contact Information

  For questions about shipping, please contact us at:gabriela.ciupitu1988 gmail.com